Refund Policy

Satisfaction Guarantee

We want you to be completely satisfied with your Laundromat POS subscription. If you're not completely satisfied within 14 days of your subscription, we'll work with you to address your concerns or provide a full refund.

1. Refund Eligibility

To be eligible for a refund, you must meet the following conditions:

• Request the refund within 14 days of your initial subscription
• Provide a detailed reason for the refund request
• Have not exceeded 50 transactions during the trial period
• Not have already received a refund in the past 12 months

2. Non-Refundable Items

The following charges are non-refundable:

• Setup or onboarding fees
• Custom development or consulting services
• Training or support hours beyond standard support
• Data recovery or migration services
• Add-on services or extensions

3. Refund Request Process

To request a refund, follow these steps:

1. Contact our support team at support@laundromatepos.com
2. Provide your account details and reason for the refund
3. Wait for our team to review your request (typically 5-7 business days)
4. Upon approval, you will receive your refund to the original payment method

4. Refund Timeline

Once your refund request is approved, you can expect:

• Immediate suspension of your account
• Processing of the refund within 5-10 business days
• Permanent deletion of your data 30 days after the refund

5. Cancellation vs. Refund

Cancellation: You can cancel your subscription at any time. Your account will remain active until the end of your current billing cycle, after which access will be terminated.

Refund: A refund is only available within the first 14 days and includes returning all charges to your original payment method.

6. Recurring Billing

Your subscription will automatically renew at the end of each billing cycle unless you cancel. You will receive email reminders 7 days and 24 hours before your renewal date.

7. Payment Issues

If your payment fails:

• We will attempt to retry the payment after 3 days
• If the second attempt fails, your account will be suspended
• You have 7 days to update your payment method to restore service
• After 7 days, your account will be terminated and data archived

8. Mid-Cycle Downgrades

If you downgrade your plan mid-cycle, we will apply a credit to your account for the unused portion of your current subscription. This credit can be used towards your new plan or requested as a refund (subject to refund policy).

9. Special Circumstances

In cases of technical issues preventing you from using our service, we will work with you to resolve the problem. If the issue cannot be resolved within 30 days, a full or partial refund may be offered at our discretion.

10. Data After Refund

Upon refund and account termination:

• Your account data will be archived for 30 days
• You can request a data export during this period
• After 30 days, all data will be permanently deleted
• This deletion is irreversible

11. Exceptions and Disputes

Refund requests that do not meet the standard criteria will be reviewed on a case-by-case basis. If you disagree with a refund decision, you may file a dispute within 30 days by contacting our management team at management@laundromatepos.com

12. International Refunds

For customers outside Nigeria, refunds will be processed in your original currency and may be subject to international transaction fees. Your bank may take additional time to credit the refund to your account.

13. Contact Support

For any questions about this Refund Policy, please contact our customer support team:

📧 Email: support@laundromatepos.com
🌐 Website: laundromatepos.com
📞 Support Hours: Monday - Friday, 9 AM - 5 PM GMT+1

14. Policy Changes

We reserve the right to modify this refund policy at any time. Changes will be effective immediately for new subscriptions and 30 days after notification for existing subscriptions.